Payment Terms & Conditions
At Suplaindo Medical, we aim to provide a secure, transparent, and convenient purchasing process for all our customers. The following payment terms apply to purchases made through our website and direct sales channels.
Order Confirmation
All orders are subject to product availability and confirmation by Suplaindo Medical.
An order will be considered confirmed once the customer has received an official order confirmation and the agreed payment arrangement has been confirmed by our sales team.
For certain products, especially high-value medical aesthetic and professional equipment, additional verification may be required before an order is finalized.
Payment
Customers are required to complete payment according to the terms agreed upon with our sales team.
For selected products or special orders, a deposit or partial payment may be required before the order is processed.
The remaining balance, if applicable, must be paid according to the agreed payment schedule before shipment or delivery.
Payment Verification
All payments are subject to verification by Suplaindo Medical.
Customers are advised to retain their payment receipt or transaction confirmation until the order has been fully processed.
Orders will not be shipped or released until the required payment has been successfully verified.
Currency & Additional Charges
Product prices are displayed in the currency indicated on the website.
Depending on the customer’s location and the nature of the transaction, additional costs may apply, including but not limited to:
> Shipping and delivery charges> Import duties and customs fees> Taxes or other applicable government charges> Installation or technical service fees, where applicable
Any applicable additional charges will be communicated to the customer before final payment whenever possible.
International Orders
For international purchases, payment and shipping arrangements may vary depending on the destination country, product type, and shipping method.
Customers are responsible for complying with applicable import regulations and paying any customs duties, taxes, or other charges imposed by the destination country unless otherwise agreed in writing.
High-Value Equipment
For high-value equipment such as aesthetic lasers, medical aesthetic systems, body contouring devices, and other professional equipment, payment terms may be arranged individually based on the product and transaction.
Customers may contact our sales team to discuss quotations, payment schedules, shipping arrangements, and other purchasing requirements.
Cancellation
Once payment has been received and an order has entered processing, cancellation may be subject to approval and applicable charges.
Orders involving special procurement, customized arrangements, or products specifically sourced for the customer may not be eligible for cancellation or refund.
Please contact our sales team as soon as possible if you need to request an order cancellation.
Refunds
Any approved refund will be processed according to our applicable refund and return policy.
Refund eligibility may depend on the product condition, order status, shipping status, and reason for the refund.
For further information, please refer to our Shipping & Return Policy or contact our customer service team.
Payment Security
Suplaindo Medical takes reasonable measures to protect customer transaction information.
Customers should only make payments using official payment instructions provided by Suplaindo Medical. If you receive payment instructions that appear different from those previously provided, please contact us directly for verification before making any payment.
Contact Us
If you have any questions regarding payment, quotations, deposits, invoices, or order processing, please contact our sales team before completing your transaction.
Suplaindo Medical
Jl. Pramuka No.11B Matraman
Kota Jakarta Timur
Daerah Khusus Ibukota Jakarta 13140
Email: suplaindomedical@gmail.com
Website: www.SuplaindoMedical.com
Suplaindo Medical — Professional Equipment, Reliable Service.